Privacy policy
Last updated: November 11, 2026
Who we are
Plain Appeal is run by Stephon Lee, an individual based in the United States. Contact: hello@plainappeal.com. Plain Appeal is independent and not affiliated with Google.
Our privacy promises
- Your case is handled by Stephon personally. No call centers, no outsourcing.
- We never ask for your Google password, Social Security number or bank details.
- Uploaded documents are deleted 30 days after your case closes.
- We never sell your information or use it for advertising.
- Card payments are handled by Stripe or Gumroad. We never see your full card number.
- Every page uses HTTPS, and every account we use has two-step login.
Stephon holds the CompTIA Security+ certification and applies the same care to your documents that he would to his own.
What we collect
- When you download the free checklist: your name and email address.
- When you buy: your name, email and payment details. Payments are handled by Stripe or Gumroad, and we never see or store your full card number.
- When you fill in the intake form: your answers about your business and its suspension, plus any documents you upload.
- When you email us: whatever you include in your messages.
We never ask for your Google password, and we never log in to your Google account.
How we use it
- To review your case and prepare your appeal materials
- To email you about your order and your case
- To send the checklist email series, if you signed up. You can unsubscribe with one click.
- To process payments and refunds
We don't sell your information, and we don't use it for advertising.
AI assistance
We use an AI assistant (Claude, made by Anthropic) to help draft appeal materials. A person reviews everything before it reaches you. Before using AI on your case, we remove details that aren't needed, such as account numbers on bills.
Who else handles your data
| Service | What for |
|---|---|
| Stripe | Payments |
| Gumroad | The DIY kit download and its payment |
| Tally | The intake form and document uploads |
| MailerLite | Checklist delivery and emails |
| Anthropic (Claude) | AI-assisted drafting |
| Namecheap | Domain and email |
| Netlify | Website hosting |
How long we keep it
- Uploaded documents: deleted 30 days after your case closes.
- Case notes and emails: kept up to 2 years, so we can help if the same issue comes back. Ask us and we'll delete them sooner.
- Payment records: kept as long as tax law requires.
- Email list: until you unsubscribe.
Your choices
Email hello@plainappeal.com to see, correct or delete your information. We'll respond within 30 days. Depending on where you live (for example, California), you may have additional rights under local law.
Changes
If this policy changes, we'll update the date at the top of this page.