Refund policy

DIY Appeal Kit ($19)

It's an instant download, so it's generally non-refundable. If you bought it by mistake or bought it twice, email us within 7 days and we'll refund it.

Your $19 counts toward an upgrade. If you bought the kit and later buy the Appeal Packet or Done-With-You, email us your Gumroad receipt and we'll refund $19 of that payment.

Appeal Packet ($99)

• If we decline your case after reviewing your intake, you get a full refund, the same day.
• If Google denies the appeal, you get a 50% refund ($49.50), as long as you made the profile fixes and submitted the packet as instructed.
• If you decide not to go ahead before we start your packet, you get a full refund.
• If Google denies the appeal, you choose: the 50% refund, or upgrade to Done-With-You for $100 more (instead of the refund). After an upgrade, the Done-With-You terms apply to the full $199.

Done-With-You ($199)

• If we decline your case, you get a full refund.
• If Google still denies the profile after your appeal and the additional-review request we prepare, you get a 50% refund ($99.50).
• If you decide not to go ahead before we start your packet, you get a full refund.

How to request a refund

Reply to any of our emails, or write to hello@plainappeal.com, with your order email and Google's decision email if you have it. We process eligible refunds within 2 business days, and your bank may take another 5–10 business days to show it.

What isn't covered

• Appeals submitted without the profile fixes, or with different documents than we prepared
• A new or different suspension that happens after reinstatement
• Delays on Google's side. Reviews can take longer than Google's stated 5 business days.

Appeal Packet and Done-With-You payments appear on your card statement as PLAIN APPEAL. Stephon Lee runs Plain Appeal personally. DIY Kit purchases are processed by Gumroad and appear under Gumroad's name.